EducationJennifer Kumar, CC
Voice and Accent Neutralization, Contentment India, 2012
Life Coaching Certification, Life Purpose Institute, San Diego, California (provides initials CC)
Literacy Volunteers Certified Trainer, Literacy Volunteers, Rochester, NY
Master’s in Social Work (Community Development), Madras Christian College, India
Social Work License, State of New York (provides initials LMSW)
Bachelor’s in Communication, SUNY Buffalo, USA
ExperienceCheck out my website (Authentic Journeys Consultancy Pvt. Ltd.) www.authenticjourneys.info
What I do for you:
I facilitate better, clearer communication and understanding between Indians and their American clients, customers, stakeholders, colleagues, management. I am committed to helping you get to the heart of the matter to identify long-lasting solutions through a combination of coaching, consultancy and classwork. Small group and individual solutions include personal coaching, communication clarity coaching, accent neutralization, career planning, communication strategy across borders, online and in-person pre-departure cross-cultural training programs and more.
I help ease the burden of managers of BPO, KPO, offshore and outsourced teams through providing one-on-one targeted coaching. Coaching programs focus on the needs of the employee as identified by the manager and the employee. Some skills we can work on include:
Help With Spoken English
Ease the burden of always having to be on calls or in meetings with technically brilliant employees who don’t speak up. We will work on confidence!
Help With E-mail Communication
Time and money are saved when e-mails are targeted, crisp and clean, especially over time zones.
Help With Telephonic Communications
As voice mail is common in the U.S., but not in India, your team can save time and money by leaving voice mails rather than always having to talk live on the phone.
Help With Presentation Skills
Presentations happen in large meetings, but also small, daily status meetings. A variety of skills will be addressed to improve the confidence of your employee while giving presentations.
Help With Communication Skills
There are a variety of communication skills that will be addressed depending on the needs of your employee. These skills will help with enunciation, pronunciation, clarity of thought, fluency, daily conversations, small talk, conflict management and resolution, giving and taking directions, asking questions, being creative, and more.
Help With American Cultural Understanding
Your coach is an American citizen and can help your employee polish their cultural understanding in real-life, practical situations. Including in American cultural understanding is etiquette, workplace mannerisms, political correctness, idioms, voice and accent, and more.
In today’s world of outsourcing and offshoring, employees as early as day one may be assigned to work with American counterparts over the phone or in person by flying to America. The cultural and communication skills learned in the coaching sessions will give confidence to you and your employee for a successful job today and into the future.
Past clients include:
Indian institutes: Contentment India (Amba Research), Chennai Business School, Bridge Outsourcing / Rentautobus.com, Rotary International, Jai Bharath College.
American institutes: Nazareth College, Roberts Wesleyan College, Rochester Institute of Technology, The Caskey Consultancy, Executive Coaching
Services available in Kochi, India or via net and telephone.
Specialties (Click on entry to see a testimonial.)
Impartial Approach to Culture Challenges
Brokering communication and workflow between Indian BPO workers and American clients, stakeholders or colleagues
Bridging the US and India Culture Gap
Workplace Communication Skills
Voice and Accent Neutralization
Tailor-made American Culture Skills & Lessons
Individualized Cross-Cultural training and consulting
Soft-skills for every day life and work situations
*I am available to meet via Skype or telephone or voice chat to anyone anywhere in the world!
HobbiesMeeting new people, learning new cultures, writing, biking, traveling, helping others.
Inquire about this tutor
The tutor will respond if they are available/interested.